Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at missk@succeedsmarter.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at missk@succeedsmarter.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at missk@succeedsmarter.co.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at missk@succeedsmarter.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at missk@succeedsmarter.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at missk@succeedsmarter.co.
At 2025 EW Pets, we love pets just as much as you do. We strive to ensure that every product you order brings joy to you and your furry, feathery, or scaly friend. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
Returns and Refunds
1. Eligibility for Refunds
- Products must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized products or consumables, may not be eligible for a refund. This will be clearly stated on the product page.
2. Non-Refundable Items
- Perishable goods (e.g., treats, food)
- Customized or personalized items
- Items marked as “Final Sale”
3. How to Request a Refund
To initiate a refund, please:
- Contact our Customer Support team at [your email/contact form link].
- Provide your order number and reason for the return.
- Our team will review your request and provide instructions for returning the product.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Exchanges
If you received a defective or damaged item, we are happy to replace it. Contact us with your order number and details, and we will guide you through the exchange process.
6. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or credit card company.
- If the issue persists, contact us at [your email/contact form link], and we will investigate promptly.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately. We may request a photo of the item for verification, and we will send a replacement at no additional cost.
Contact Us
Questions about refunds or returns? We’re here to help!
Email: lamont@bizamatics.com
Or visit our Contact Us page.